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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In order to initiate the return process for your e-commerce purchase, kindly get in touch with us via the email address info@bellabellus.com Our dedicated team is ready to provide you with swift and efficient assistance throughout the return procedure. Your satisfaction is our priority, and we're here to ensure a seamless experience.

You can always contact us for any return question at info@bellabellus.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bellabellus.com

You can call our customer service at +44 74 8290 4097 for all your questions about order, return, delivery and product inquiries.

If you want to ask a question to our customer service team by e-mail, you can send an e-mail to info@bellabellus.com

Our call center team is at your service between 10:00 - 18:00 (UTC +1 ) on weekdays to answer your questions.

You can do your shopping safely from Bellabellus.com

Bellabellus.com has high security measures to prevent information loss, unauthorized use and unauthorized modification of information.

Your credit card information is only used when ordering and is never recorded in the database.

In order for your information to be sent securely to Bellabellus.com, an Extended Validation (EV SSL) Certificate, the highest standard of SSL security certificates, is used to ensure the security of transmitted information with 2048 bit encryption.

When you open Bellabellus.com, which has undergone a very strict security procedure to obtain this certificate, in your current browser, your address bar will appear green with the company information.

The Green Bar allows you to see as soon as you open the site that Bellabellus.com has an Extended Validation SSL certificate.